Q.01 You can view all of this contents immediately after you have registered.
Free registration of membership at the official site entitles you the following privileges.
You can buy either the physical package of product or the product for downloading at the discount.
You can avail of the services for only registered members.
Registration is easy as it is just a matter of inputting your user name, mail address, and your desired password.
Registration for membership can be done in the Free Membership
Registration in the Information available at the left side or top of the Menu.
Also, at the official site can be seen freely such contents as sample
films and sample photos even if you are not a member yet.
Q.02 No enrollment fee or monthly fee is required.
Not to mention the cost for membership registration, no extra fee other than the price of the mail-order product shall be required whatsoever.
Please rest assured that you will never be billed for the reason of having registered through email or whatever.
Q.03 Anyone who has a mail address is qualified to be a member.
When you register, none of your personal information such as your name, address, and telephone number is required except for just your mail address, user name and your desired password.
Only qualification for the free membership registration is that you are not younger than 18 years old and can agree with the terms of service to be displayed on the GENKI official site.
Q.04 About illegal act.
Unauthorized distribution, sales or modification of the films and images exhibited in our official site violates the law.
Those films and images can be used only for your personal audience.
Q.05 Is there such a case that the personal information is used for another purpose.
None of your personal information inputted at the time of order shall ever be used fro any other purpose than needed to process your order.
Q.06 How can I change the registered mail address.
We are sorry but you are kindly requested to cancel the membership with your old mail address first, and the register once again with your new mail address.
Q.07 The official site does not process my request for registration.
Kindly reconfirm if your inputted mail address is correct. Incorrect mail address disables your receipt of our mail for verification and hence the registration would not be completed.
Since some free emails can also be the cause of non-delivery of our mail for verification, you are kindly requested to refrain from using a free email for the registration as much as possible.
If none of these appears to be the cause of your trouble, please email us your desired “user name”, “password” and “mail address” for registration using the format available in the Information at the left side menu.
Once received, we will process your registration and inform you of its completion by email.
Q.08 Cancellation of registration
Should you want to cancel your registration, you may do so by logging in and using the withdrawal form made available in the left side menu.
Q.09 Exemption matters
Article 1 ( Free Membership Registration )
Membership Qualification A customer who agreed in the terms hereof and made application with specified form shall be qualified as a member after having taken the procedures for the registration as prescribed. The registration procedure must be taken by the applicant himself or herself.
No registration by proxy shall be accepted. Our company reserves the right to reject the membership application of any former member whose membership was revoked or of any person whom we considered not suitable to be a member.
Article 2 ( Disqualification and Liability )
Our company may disqualify a member who provided false information during membership application, or who was delinquent in mail-order settlement, or whose continued membership was considered inappropriate for a reason.
Article 3 ( Handling of Member Information )
No information of members shall be revealed to any third party without prior consent of the member in question.
Provided, however, our company may disclose the information of members as well as other customer information without prior consent in case where such disclosure was required by law, or in case where such disclosure was considered necessary in order to protect our right, interest, reputation, etc.
The member information shall be controlled by us in accordance with our “Privacy Protection Policy”.
Article 4 ( Prohibitions )
Members are prohibited from doing any of the following when using the services:
(1) To breach any law, the terms hereof, and/or precautions in the usage of the website.
(2) To impair whatever right, interest and/or reputation of our company and of any third party.
(3) To do anything that causes a trouble or displeasure to any third party.
(4) To illegally accede to our server or to any other computers.
(5) To do anything which we consider inappropriate.
(6) To lend, give or otherwise share your password with any third party.
Article 5 ( Change or Abolishment of the Services )
Our company may, at its sole discretion, change or abolish the whole or part of the services at any time without pior notice.
Article 6 ( Exemption of Liability )
Our company shall be responsible neither for whatever damages may be caused due to system’s interruption, delay, suspension, loss of data, or illegal access to the data resulting from computer breakdown, nor for whatever damages may be caused to our members pertaining to our services.
Article 7 ( Revision of the Terms )
Our company may revise or supplement the terms hereof at any time.
Such revised or supplemented terms shall take effect immediately upon posting to our website.
Q.10 About movie downloads
The product for downloading means the product, which you can purchase by downloading it into your personal computer through internet, and which is equivalent to the physical package of the product.
Since the downloading product, unlike the physical package, has neither the media like DVD, manual brochure, nor the postage, its price is set at reasonable level making it easier to buy.
Yet, there are some software product for downloading whose price is the same with its equivalent package.
Q.11 Are there any cautions to be taken when buying the products for downloading.
If you are a non-member unregistered in GENKI official site, yes, there is some cautions to be taken.
Once the downloading by a non-member customer was failed due to reasons such as congestion in the internet, the downloading cannot be repeated.
If the customer was a registered member, then who is allowed to download it again after a period of about 15 days.
Should you wish to purchase by downloading, you are highly recommended to register your membership free of cost. Kindly note that even if you are a member already, you will be considered as a non-member until you have logged in.
Q.12 Cannot play the downloaded video.
To play the video will require that you have MP4 Player downloaded in your computer.
Should your player be of old version, please either upgrade it or download and install the latest version.
If you still cannot play the video, you may please let us know of the symptoms specifically using the Inquiry Form, possibly, with the information as to your using OS and the player which you use for the video.
Such added information from you will shorten our time to give the solution.
Q.13 What is the difference between the high image and standard image quality.
After purchasing the download product, you can download HD image quality and SD image quality from the download purchase history.
Since HD image quality is large and the file size is high, play it on a device with a high processing speed, such as a computer or game console.
SD image quality is suitable for smartphones and tablets because of its small file size.
Q.14 Purchased videos can be viewed indefinitely if saved.
The video file you purchase can be played indefinitely if you save the video on your computer.
It can be played on any machine that can play MP4 files.
Please note that re-downloading within the Phantom Official Site will be due for about 15days.
Q.15 I purchased a wrong product by mistake. Can I either change or refund it.
We are sorry but neither the change nor the refund is possible once it has been purchased.
Please make sure before your purchase that you are selecting the right product.
Q.16 I would like to present the downloaded video to a friend of mine.
We are sorry but the video you purchased is only for personal use.
Inasmuch as we did not waive the copyright, no modification or commercial use is permissible.
Please use it for your own enjoyment.
Q.17 It takes too much time to download it.
The time needed for downloading depends upon the environment of your connection line.
During the time when the server is congested such as midnight, it will take more extra time than usual, in which case, please wait for sometime and try it again later.
Q.18 Can I buy a downloading product with my payment through a bank transfer.
Payment by bank transfer is only in Japan.
Q.19 Payment method of credit card
Payment method of credit card
After having placed your order, the computer screen will move to payment plane where you will be prompted to input your card information.
All personal information will be encrypted for your protection.
The credit cards that can be used are Visa, Master, JCB and AMEX.
